Please notify that we have a cancellation/rescheduling policy of 8 business hours (9.00am – 6:00pm) prior to you appointment - notices may be given through email or phone. Otherwise we are allowed to charge 100% of the session fee.
Every effort will be made to transfer your appointment to another patient (if you are unable to give adequate notice), so the missed appointment or late cancellation fee could potentially be waived.
During Black Rainstorm Warning and Typhoon Signal No.8 or above, our clinic will be closed. The clinic will reopen within 60-90 minutes after the typhoon or rainstorm signal is lowered (except if the signal is lifted after 4pm in the afternoon, the clinic will re-open the next working day).
Our staff will contact patients to re-schedule appointments either prior to or following the resumption of business.